Proposals are hereby invited for the following: Appointment of a service provider to conduct an evaluation on the effectiveness of benefit payment, education and outreach initiatives. Scope of work: The objectives of this project are as follows: - To assess the effectiveness and efficiency of benefit payment; - To assess the impact of trolley time on the benefit payment turnaround time; - To assess the effectiveness of the GPAA electronic outreach programmes; - To assess to what extent read-in and read-out processes affect the benefit payment turnaround time; - To establish the views of members and beneficiaries on the education and outreach initiatives; - To assess the impact of branding; - To assess the role played by employer departments in delay of payments; - To establish the possibility of a memorandum of understanding between employer Departments and DPSA. Contract Duration: 8 Months. (Oferta №90972119es)